At Metlica, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or purchase our products. By using our services, you agree to the terms of this policy.

1. Information We Collect

We collect the following information to process orders and improve your experience:

• Personal Information: Name, email address, shipping address, phone number, and payment details (credit/debit cards, UPI, etc.).

• Order Details: Custom designs, product preferences, and transaction history.

• Technical Data: IP address, browser type, device information, cookies (see Section 5), and pages visited.

• Communication: Emails, chat logs, or feedback submitted via contact forms.

2. How We Use Your Information

Your data is used to:

• Process orders and ship sublimation metal sheets.

• Communicate order updates, tracking, and returns.

• Improve our website, products, and customer service.

• Send promotional offers (only with your explicit consent).

• Comply with legal obligations (e.g., tax compliance under the GST Act).

3. Sharing Your Information

We don't share your data to third parties. We may share it with:

• Payment Gateways: Razorpay, PayPal, etc., to complete transactions.

• Shipping Partners: Shiprocket, Delhivery, or other logistics providers to fulfill orders.